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Faqs

Getting Started at Vegabro

Welcome to Vegabro. Here's a quick guide to begin your journey, stay safe, and get the most from your play.

Q: How do I create an account?
Click Sign Up on Vegabro, fill in the required details (username, email, password, date of birth, country), and confirm. You can start in Free Play or Real Money mode as soon as your account is active.
Q: Do I have to pay to try the games?
No. You can explore all games in Free Play with virtual credits. When you’re ready, switch to real money mode to play for real winnings.
Q: I forgot my password—what should I do?
Use the Forgotten Password option on the login screen, enter your username or email, and we’ll send a reset link to your registered address. Use it to sign in and update your details.
Q: Is my Vegabro account secure?
Yes. Vegabro uses industry standard encryption and security practices. Keep your password private, and never share login details with anyone.

Fund your account securely, verify your identity when needed, and track withdrawals with clear steps.

Q: What payment methods does Vegabro support?
We offer a range of convenient methods for deposits and withdrawals. You can add up to three payment methods to your Vegabro profile and manage them from your account area.
Q: How much can I deposit?
The minimum deposit is typically £10 per transaction. Some promotions may require a higher amount to qualify.
Q: How long do withdrawals take?
Withdrawals enter a pending period (often about 72 hours) after you request them. Once approved, funds reach your account within 1–3 business days, depending on the method you choose.
Q: What documents do I need for verification?
Prepare: (1) Photo ID (passport or driving license), (2) Proof of address (utility bill or government document issued within the last 3 months), (3) Proof of payment method (a clear image of your card or method showing your name and last four digits).
Q: How do I verify my Vegabro account?
Go to My Account > Verification and upload the required documents. If you’re on desktop, you may be guided to scan a code with your phone to complete verification quickly. Check the status in Account Details anytime.

Understand how bonus offers work, how to meet wagering, and how winnings from promotions convert to real money.

Q: What bonuses can I claim?
Vegabro offers a welcome bonus, ongoing promotions, and loyalty rewards. Promotional offers come with wagering requirements that you must complete before cashing out.
Q: What are wagering requirements?
Wagering is typically 65x the bonus amount. Only bonus wagers count toward this requirement; real-money wagers do not. If you cash out before meeting the requirement, remaining bonus funds are forfeited.
Q: Can I withdraw bonus funds?
Bonus funds are converted to real money only after you meet the wagering requirement. The maximum amount that can be converted is equal to your lifetime deposits up to a cap (for example, £250).
Q: Why didn’t my bonus code work?
Codes are usually valid on the day of issue. Bonuses may not apply if you have a pending withdrawal, and if something goes wrong, contact support within 7 days of the issue for assistance.
Q: What if my free spins don’t credit?
If a connection issue interrupts spins, winnings are typically credited as bonus money within 30–45 minutes. If you still can’t claim them, try reloading the game or using a different device, and contact support if needed.

Your well‑being matters. Vegabro provides tools to help you play responsibly and offers help if you need it.

Q: How can I manage my gambling limits?
Use the responsible gaming page to set deposit limits, take a break, or arrange self‑exclusion. These changes apply to your Vegabro account and won’t affect your existing balance.
Q: How do I contact Vegabro support?
Access 24/7 on-site live chat or email support for help with any issue, from account questions to technical problems. We’re here to assist.
Q: What about age and licensing?
You must be of legal gambling age in your jurisdiction to play. Vegabro operates under the applicable licenses and safeguards designed to protect players.