Responsible Gaming Policy
Scope and Purpose
Vegabro operates online gambling platforms and this Responsible Gaming Policy establishes the controls, processes, and governance used to promote safe play, prevent underage access, and provide support to players who may experience gambling-related harm across all Vegabro products.
Eligibility and Age Verification
Participation is restricted to individuals who have attained the legal age to gamble in their jurisdiction, and who are at least 18 years old where applicable. We perform age and identity verification during registration and may require documentation to confirm identity and age. If verification cannot be completed promptly, access to Vegabro services may be suspended and any funds held may be withheld pending review.
Personal Limits and Self-Exclusion
Players may impose personal controls to manage affordability and time spent. Available options include:
- Deposit limits: set per day, per week, or per month; example presets may include a daily cap of 200 USD and a weekly cap up to 2000 USD.
- Loss limits: cap losses per day, week, or month (for example, 300 USD daily, 1500 USD weekly).
- Time limits: cap session length (for example, 2 hours per session).
- Self-exclusion: suspend access for defined periods (1 week, 1 month, 3 months, 6 months, or 12 months).
Limit changes take effect immediately. During self-exclusion, all Vegabro products are inaccessible and subsequent reactivation requires completion of verification steps and coordination with Vegabro support. After an exclusion period ends, access may require reactivation in accordance with applicable procedures and identity verification.
Time and Expenditure Management
Vegabro encourages players to balance gaming with other activities and to avoid chasing losses. We provide tools to monitor time and spend and recommend regular pauses. If you feel compelled to gamble beyond your means, reduce or suspend play and reassess your activity.
Self-Assessment, Support, and Help Resources
Players may review personal risk indicators using the self-assessment prompts below. If you answer Yes to at least three of the indicators, you may be at risk of gambling-related harm and should consider the following actions:
- Play for entertainment, not as a source of income.
- Avoid chasing losses and setting aggressive recovery targets.
- Play only within predetermined limits and within your means.
- Keep track of time and money spent on gaming.
- Take a break and seek professional advice if concerns persist.
Vegabro supports access to licensed gambling counselling and responsible gaming services. If you need help, contact Vegabro Support to obtain guidance on available programs in your jurisdiction. We will provide information and assistance to connect you with appropriate services while safeguarding your privacy.
Accessibility, Parental Controls, and Safe Home Use
We prohibit underage gambling and provide guidance for households to reduce risk. Parents and guardians should implement device and network measures, monitor online activity, and restrict access to Vegabro where appropriate. Vegabro offers guidance on parental controls and safe-use practices, and supports families in implementing suitable safeguards.
Data, Privacy, and Compliance
We collect data to verify age, administer limits, and monitor compliance with this policy. Data is stored securely, access is restricted to authorized personnel, and processing complies with applicable laws and regulations. Retention periods align with regulatory requirements. Users may request access to their data or exercise other data rights in accordance with Vegabro's privacy framework.
Getting Help and How to Contact Us
For Responsible Gaming assistance, contact Vegabro Support at support@vegabro. com or via the Help section in your account dashboard. Support is available around the clock, and will guide you through limit configuration, self-exclusion options, and access to professional resources if needed.
Policy Updates and Communication
Vegabro reviews this policy periodically to address regulatory changes, evolving best practices, and user feedback. Material changes will be communicated through the Vegabro platform and via registered contact details. Continued use after updates constitutes acceptance of the revised policy.